Friday, June 6, 2014

Book Printing for the Masses: On-Demand Printing in Libraries



Introduction
     On-demand book printing allows users to print books onsite in a short time frame.  For example, the Espresso Book Machine (EBM) website touts that the machine can print a book in minutes (The EBM Technology, 2013, para. 1).  Users can print their own scanned content or choose content from an online catalog.  For example, the EBM has a digital catalog that contains over seven million in-copyright and public-domain titles (The EBM Technology, 2013, para. 1).  This opens users, specifically libraries, to the ability to replace lost or damaged items, special collections reproduction, a more expedient interlibrary loan service, self-publishing, and custom printing.  Furthermore, libraries can now have access to content worldwide.  EBM’s digital catalog allows machines to connect to each other, creating a vast network across the globe (The EBM Software, 2013, para. 1).  On-demand printing is at the forefront of innovation and libraries are on the edge with it.
Literature Review
     Recent literature shows that libraries are experimenting with the innovation of on-demand printing and sharing their experiences with the community.  Each has their own take on the technology.  Most of the literature in the last three years focuses on one machine: the Espresso Book Machine (EBM).  Libraries were among the first to explore use of the machine, though each for widely different reasons.  In the first article, one academic library started looking at the EBM for use with their special collections.
     Arlitsch’s (2010) article titled “The Espresso Book Machine: a change agent for libraries” featured in Library Hi Tech gives an overview of the technology and focuses on the digitization program at the University of Utah Library.  He notes that, when paired with speedy scanning technology, the EBM can be used to print digital copies of special collections material (p. 62).  In this case, the addition of the EBM was a natural result of their digitization program and it quickly opened up capabilities beyond just special collections. The library can use it to quickly print books that are checked out or at another location, alter its collection development model to be more cost effective, provide print services for local authors, or become the primary source for printing student theses and dissertations (pp. 66-67).  The article concludes with the benefits of using the machine, despite altering the way libraries traditionally serve patrons.
     Another academic library feels that adding the EBM is not altering service, but is in line with their existing mission.  Geitgey’s (2010) article titled “The University of Michigan Espresso Book Machine experience” featured in Library Hi Tech discusses the much different focus of the library in their approach to using the EBM.  The University of Michigan Library purchased the EBM for much of the same reason as stated in the previous article as an addition to the preservation of their special collections (p. 52).  However, they quickly adapted the technology to assist with their existing print-on-demand program (p.55).  This gives the article a strong focus from the standpoint of bookseller versus book loaner, contrasting the previous viewpoint. 
     In the next article, public libraries take the standpoint of providing new services to the community where access had been limited. Rapp’s (2011) column titled “Print-on-Demand Meets Public Libraries” from Library Journal discusses recent use of the EBM in public libraries.  He focuses on self-publishing, calling it a way to reach out to the communities (p. 22).  This mission, while similar to that of academic libraries, has its differences.  One library has a package that includes a Library of Congress number, a barcode, and an ISBN, giving patrons the ability to publish their own stories (p. 22).  Focusing on creating stories rather than reproducing existing literature makes the use in public libraries a hands-on service to the public.
     Koerber’s (2012) column titled “Espress Yourself” from the Library Journal discusses the hands-on approach of on-demand printing and the Maker culture in public libraries.  She notes that the ability to personalize and democratize the book publishing process is in itself a Maker quality despite the tools being proprietary (p. 25).  For public librarians, using the EBM is a return to “the library as the heart of the community and the center of its creative forces” (p. 25).  The article concludes that the Maker culture is making its way into public libraries and the EBM is a prime example of that process.
     While the articles focus on library applications, websites about EBM take a much broader picture.  The website for the Espresso Book Machine has everything you need to know about the machine, its features, machine locations, purchasing information, publisher program, and news (Home, 2013, menu).  The item that gives insight to the focus of the company is the News page.  The News (2013) page has articles on new places that have an EBM machine, new publishers that have content available in their catalog, and new services for users (para. 1).  Clearly, the company’s emphasis is on expanding services and locations.  While not a direct library application, the expanded services affect what libraries can and cannot provide to their patrons.
     Another website that focuses on the expansion of the EBM is Lightning Source, but it has a different approach.  Lightning Source (2014) provides print and electronic content distribution solutions worldwide (Home, para. 1).  The addition of the EBM to their product solutions enhances to that mission.  The website advertises the machine as a distribution channel where content can be printed at the point of sale in minutes, including regional localized markets (EBM, 2014, para. 1-3).  This global reach has an impact on the depth of content that libraries can provide with the EBM.
Use/Application in Libraries
      The literature reviewed displays a depth of services and content provided through the EBM.  The possibilities are endless for libraries.  They can replace lost or damaged items, reproduce fragile special collections, reduce expensive collection management purchases, provide self-publishing options, custom reprographic services for users, sell books for classes and workshops, and provide content from regional locations that otherwise would be difficult to obtain.  Libraries are only starting to experiment with this technology.  As time passes and the EBM becomes easier to purchase, more applications with be explored in a library setting.
Challenges
     While innovative in its application, the EBM and on-demand printing does have some challenges.  Cost is the primary challenge for most libraries.  Arlitsch (2010) notes the machine costs anywhere from $85,000 to $100,000 and, depending on the speed and color options, another $4,000 to $25,000 for the printer (p. 63).  This does not include ongoing maintenance.  In fact, the price tag is so high that public libraries are using grants to purchase or lease the EBM.  Rapp (2011) mentions that the Sacramento Public Library was able to purchase their $151,000 machine through a Library Services and Technology Act grant from the California State Library (p. 22).  On Demand, the company that owns the EBM, also offers a lower cost option using a concession agreement (p. 22).  More solutions for purchasing the EBM are allowing this service to expand to more libraries.
      Another challenge comes as a result of using the EBM.  Copyright issues are prevalent with digital and on-demand content.  Chamberlain (2012) discussed how material is limited to public domain content due to recent court decisions (p.59).  Copyright must be determined before any document can be scanned and printed.  This is a lengthy process that may deter libraries from obtaining print on-demand technology.  According to Geitgey (2010), the University of Michigan Library created a process just for determining copyright where based on the publication date, the printing request either is fulfilled, denied based on copyright, or delayed pending copyright determination (p. 55).  By adding more publishers to its catalog, EBM will assist libraries in diversifying the material available by on-demand printing as well as prompt more libraries to buy the technology.
Conclusion
     There is significant evidence to support libraries implementing print on-demand technology.  Research for use in academic libraries is more substantial than that of public libraries, as seen in the lack of scholarly articles.  Investing in the EBM as an academic library has many advantages that are well documented, such as reproducing special collections and providing custom books for faculty and students.  Furthermore, academic libraries may be in a better place to afford to buy or lease the EBM as well as have users that are more likely to buy into the new service.  This would allow academic libraries to continue to justify the cost long after the original purchase.
     Public libraries are in place to justify the purchase if they are creative with funding.  Grants are a wonderful resource and there is precedent for it.  Also, public libraries need to evaluate if they have the right environment for it.  As seen in Koerber’s (2012) column, the EBM was well received in the public libraries featured.  This was because of the positive response to self-publishing, not the original reasoning that the EBM would assist with library functions (p. 24).  Clearly, there is a call for on-demand printing in public libraries, depending on the community.  Surveying the community may be a good way to determine if the EBM is suited for a particular library and its mission.
     By the nature of their mission, libraries are on the forefront of innovation to provide patrons with better service.  On-demand printing is an exciting example of cutting edge technology meeting the needs of the public.  Libraries supply knowledge and tools for learning that may not otherwise be available to everyone.  On-demand book printing removes the creative forces from the publisher and disburses it to the masses, supporting the library mission to provide knowledge to all.

References
Arlitsch, K. (2011). The Espresso Book Machine: a change agent for libraries. Library Hi Tech, 29(1), 62-72.
Chamberlain, E. (2012). Investigating faster techniques for digitization and print-on-demand. New Review of Academic Librarianship, 18(1), 57-71.
Espresso Book Machine by On Demand Books. (2013). Home Page. Retrieved from http://ondemandbooks.com/
Espresso Book Machine by On Demand Books. (2013). News Page. Retrieved from http://ondemandbooks.com/news.php
Espresso Book Machine by On Demand Books. (2013). The EBM Software Page. Retrieved from http://ondemandbooks.com/ebm_software.php
Espresso Book Machine by On Demand Books. (2013). The EBM Technology Page. Retrieved from http://ondemandbooks.com/ebm_overview.php
Geitgey, T. (2011). The University of Michigan Library Espresso Book Machine experience. Library Hi Tech, 29(1), 51.
Koerber, J. (2012). Espress yourself. Library Journal, 137(16), 23-26.
Lightning Source. (2014). EBM Page. Retrieved from http://www1.lightningsource.com/ebm.aspx 
Lightning Source. (2014). Home Page. Retrieved from https://www1.lightningsource.com/default.aspx
Rapp, D. (2011). Print-on-demand meets public libraries. Library Journal, 136(20), 22.

Monday, June 2, 2014

Library Innovation

I have to say I really enjoyed Module 3 readings and discussions. Highlighting innovations in libraries is so important. Many libraries may not be in the position now to implement these innovations with the budget climate but they certainly can dream. And plan.

This reminds of the importance of a good strategic plan. It should push the boundaries a bit and focus on the possibilities. While I understand staying grounded, you should always set goals. Module 3 definitely started me thinking about doing just that.

In my Management of Library and Information Centers course, we were assigned a project to interview a librarian about challenges and needs at their library. Basically, do a SWOT analysis. This may sound familiar to some of you!

The end result was a consultant report to the librarian about possible solutions. The librarian I interviewed was the director of branch who was strapped for cash but needed to completely re-design their space. She wanted to infuse the space with light and excitement for learning.

When I had approached her, she was already thinking of the re-design for her space and trying to find solutions. Throughout the process, we developed a wonderful back and forth of brainstorming of ideas. The end result gave her some ideas that she could implement on little or no budget while throwing in a few that needed funding but were positive long term goals.

Module 3 reminded me of this project and the possibility to infuse a space with enthusiasm just by being innovative. And it doesn't require a large budget to do it! On the other hand, having dreams are important and can shape the path of a librarian and their library.

Saturday, May 31, 2014

Insight on Picking a CMS from a Lone Programmer

Insight on Picking a CMS from a Lone Programmer
Introduction
           The choice to go with a new content management system (CMS) was a result of two higher education institutions consolidating into one university.  One college was using Microsoft SharePoint as their web editor, which fit the culture at the institution.  As a smaller institution, there was not a programmer on staff but there was an IT person with web skills.  At the larger institution, there was a programmer on staff along with two other IT people managing the website.  They were using Ektron but reviews from content editors were poor due to difficulty editing content and adding more advanced features.  Administration decided it was a good time to explore other CMS options.
Interview
           The lead on the committee to pick another CMS was the lone programmer of the institution.  Because the web team manages the website, I was referred to Programmer X about choosing the CMS and customizing the website for the library.  The library worked closely with Programmer X to get their site up and running but library staff were only assigned as content editors.  While content editors were a part of user tests, the choice of the CMS was ultimately the decision of the IT department with approval from administration.
           With direction from administration, the criteria for a new CMS was: something that could be rolled out quickly, something that was cheaper or the same price as Ektron, and something that would allow the advanced features and easy editing that content editors were looking for.  It was imperative that there was a small learning curve for both the site administrators and the content editors due to the short timeframe.  As a result of the criteria and looking at other university websites, Programmer X focused on Drupal, OmniUpdate, and Cascade Server as options.
           Drupal was Programmer X’s primary choice since it was Open Source and free to maintain.  Being Open Source, it would allow advanced customization and easy integration with features necessary for specific units, such as the library.  User tests were positive and a proposal to pick Drupal was submitted to administration.  However, it was denied because it would require hiring an additional programmer.  Administration felt it was a better choice to continue to maintain the same infrastructure and staffing with on-going maintenance costs than hiring a new programmer and completely changing the infrastructure to accommodate an Open Source product.
           After Drupal was eliminated, the web team held user tests for OmniUpdate and Cascade Server.  Site administrators felt both were equal in capabilities and user tests showed that reviews of the products were about even.  Programmer X then took both products and began experimenting with creating content in a sandbox environment.  In the end, it took longer to create a basic website in OmniUpdate than in Cascade Server.  Along with other rollout issues, this would make implementing a website using OmniUpdate take longer than the four months the web team had.  Cascade Server was less heavy on programming allowing the rest of the web team to assist Programmer X more with development.  Ultimately, based on recommendations from the committee, administration chose Cascade Server as the CMS for the new university.
           Cascade Server works much better for the web team as well as the content editors.  In fact, Programmer X made the comment several times that he did not miss Ektron at all.  The library was able to institute some Web 2.0 features, such as improved mobile access and an online chat function.  This was possible in large part to the block feature in Cascade Server.  Programmer X stated that this feature alone advanced the website well beyond what they had before.  The web team provided training to content editors at rollout.  The learning curve was so small that within less than a year they were giving advance training to content editors.  However, since most of the web team focused on training content editors, when they returned to site administration on the back side, they had to have refresher training.  Reviews from both content editors and site administrators have been positive.
Reflection
           Working in higher education for ten years, I am used to the bureaucracy that comes with it.  I have worked in an academic library as a student assistant as well as conducted numerous interviews with academic librarians for class.  To me, it always seemed that academic libraries were autonomous, largely allowed to function as they see fit.  I did not expect IT services, specifically web management, to not follow this same pattern.  The library has the ability to propose new technology for better service but, at the end of the day, IT makes the decision.
           Though a part of a larger IT department, the web team maintains a good working relationship with content editors.  They work with content editors to achieve the look and service that they need. I recognize this positive relationship contrasts other experiences from academic libraries.  Connell (2013) states that those libraries that had a seat at the table in the selection of the CMS for their parent institution were far more satisfied with the result than those who had no input (p. 51).  While the library at my institution was not able to choose the CMS, they did have input through user tests and were able to request specific features on their website.  I believe this lends to the more constructive response to the change in CMS, along with the effort to maintain positive working relationships after implementation.




References
Connell, R. (2013). Content management systems: Trends in academic libraries. Information Technology and Libraries, 53(3), 313-321

Friday, May 30, 2014

Searching For The Ever Elusive Interview

Sheesh! Who knew it would be so hard? I don't work in a library but I have made contacts over the years working on assignments for the program. The quick turnaround time made it difficult. Many either didn't respond, didn't have time right now, or didn't have a CMS. 

So blessed to have wonderful people here at the university I work for. Though, I don't work in the library, I was still referred to the right person who assisted the library. It ended up being a perfect fit! The institution as a whole just transitioned to a new CMS last year due to consolidation. A lot of the interview questions were recently addressed by the webteam so the information I received was current. I am grateful for opportunity to learn more about the process.

Tuesday, May 27, 2014

Joomla Was A Humbling Experience

Looking over everyone's websites, they look so good! I think I let my frustration get the best of me. I am so used to using Cascade that I couldn't adjust to Joomla. Many people were able to add some features that I couldn't. I think this is a lesson learned. I always thought that I was so good at figuring out technology. Humbling experience. ;)

Monday, May 26, 2014

Using Joomla to Create a Website

I created a website about scrapbooking. It is intended to help those do-it-yourself craft people get started in creating scrapbooks. I have articles on starting a project, tools, albums, embellishments, paper, and wrapping up the project. I edited each page to have correct spacing so it flows well, added tags, limited the details to publish date and views, and added a photo.

For navigation, there is a main menu at the top and breadcrumb menu at the bottom. Also, the homepage has links embedded in text so that as a viewer reads they can go to any page. There are links to the right that display tags and recent articles. I chose to keep those because I thought they would be useful as the website was built out. There is also a logo at the top of the pages.

Joomla is cumbersome and not intuitive. I do think my training in other CMS platforms assisted in navigating the control panel. The items that frustrated me the most were the templates and positioning the menus.

Joomla comes standard with two site templates: Protostar and Beez3. Protostar seemed a bit simple so I went with Beez3 for a bold page look. The template had five different color schemes but I chose Red to match my logo. However, that was the only thing you could really change. I wanted to change the position of the logo in the red header and add blue elements but it was difficult. I also had trouble re-positioning the main menu to be in a location of my choosing.

I decided to go to the Cloud Access website to see about different templates. There were a few free templates. However, the staff at Cloud Access have to upload it for you. So though I downloaded a new template, I couldn't use it properly.

After the continued problems tailoring Beez3 to my needs, I switched back to Protostar. I figured in this case, simple was better. I was able to change the coloring of some things to red, allowing for a more consistent look. It looks like all the elements were meant to go together.

At the end of the day, I am happy with the Cascade CMS used at my university. It is much more intuitive and easier to change features.

Here is my website.

Update:
I just realized that some people were successful in uploading third party templates. That was a great to know. I am now going to have to figure it out myself. :)

Friday, May 23, 2014

Micromanaging Web Managers

I just read an article that discusses if academic libraries are using content management systems (CMS) and if they had input in the choice of product. At first, I was quite surprised to see how many had negative responses to CMS just based on not being able to control their own content or not being able to a pick a product that works for them. This certainly resonated with me.

I am the web manager for my college's website in a large university. We had no input into what CMS the university picked. Luckily, I am finding Cascade very easy to use. I especially like the fact that I can look at the draft before submitting so I can ensure I make all the changes at once. It also allows you to see easily what the mobile view would look like. This software is the first where I paid attention to what shows up on mobile devices.

I may not have been able to pick the CMS we are using but I certainly have more flexibility than some. It goes through workflow but I have a good relationship with the web managers and they support me in the vision I want for my site. Of course, as long as I conform to the chosen color and font scheme. ;)

Tuesday, May 20, 2014

Using Wikis in Research

There is a general perception out there that wikis are bad for research. I know for sure that I was always told not to use them as cited sources. It wasn't until much later in my education that I was taught how to use them as a great research tool for finding sources. I know that my nephews have also been told not to use them in high school. 

Yet, I truly believe that wikis could be useful for libraries. The number of ways they could help are endless: homework help, literature reviews, looking up historical records, genealogy, etc. How do we remove this barrier and change public perception? I think education is the answer. A workshop in wikis at the local public library or academic library is a great place to start! :)

Monday, May 19, 2014

Assignment 1 - Finding a Wiki for my Library

Library Characteristics

My local library is the Hall County Library System. Hall County has a population of 185,416 (2012) with a substantial size of 392.78 square miles (2012) as well as large areas of unincorporated land despite the urban designation of the county (U.S. Census Bureau, 2014). The library system has recently been hit with severe budget cuts that has led to reduction in operating hours, employee furloughs, and a limited amount of new collection purchases based on branch need. It also had to close two branches (reducing to four branches), while it opened an new technology center (Hall County Library System, 2013).

Based on the new approach to services due to reduced budgets, I believe the library could use a wiki that would assist with homework questions that are most likely asked frequently. This could be created specifically for a high school assignment or literature discussed in local schools.


Library Requirements

The library system would need a wiki that:
  • is free to create and maintain
  • would reach a diverse audience, such as Spanish speaking patrons
  • has unlimited storage
  • has restrictions so as to eliminate profanity, etc.
  • includes a summary of changes and/or history
  • was easy to use for the staff maintaining site
  • has strong security to avoid vandalism
  • provides statistics for use in their annual report
  • is also mobile and printer friendly

 

Choice of Wiki for Library

According to wikimatrix, Wikia.com has a robust system that includes an easy to use interface and has all of the above requirements the library needs. When compared to other wikis, Wikia.com outshines the competition with its dearth of features. Currently, Wikia.com has a literature wiki (literature.wikia.com) that includes bestsellers as well as classics that students would be reading in middle school and high school. It includes tracking content such as most visited topics and IP addresses. There are sections devoted to anti-vandalism and recent changes. Links on the home page include a link to the Wikia Book Club and the Children's Books Wiki. At the bottom of the home page is information for international users. It includes articles in French, German and Spanish, to name a few.

I think using this specific wiki for literature or creating a specific Hall County Library homework wiki using Wikia.com would greatly benefit the Hall County Library System.

References

Hall County Library System. (2013). Annual Statistical Report 2013. Retrieved from http://www.hallcountylibrary.org/index.php/about-us/annual-report 
 
United States Census Bureau. (2014). State and County Quick Facts [Data file]. Retrieved from http://quickfacts.census.gov
 

Social Media is...Exhausting

I've almost made it through Module 1 of my Applied Tech class. To recap, I am attempting to keep up with my classmates tweets, follow everyone on Blogger, actually blog, and then go to the discussion board to talk about it all. Oh, and read many, many articles on top of it. Did I mention I maintain a personal Facebook account and a Twitter and Facebook account for work? 

My conclusion: social media is so exhausting! At the same time, the tweets and posts are so interesting that I can't help but love what everyone else is writing. I do feel more connected. 

Though it raises a question...if I am feeling it, how does a librarian feel trying to keep up with social media for their institution? To truly be dynamic, they would have to engage on a daily basis. This certainly brings up some good questions in relation to staffing. How do we keep the engagement and passion while removing the exhaustion? :)

Saturday, May 17, 2014

Passion for Technology Starts at Home

Keeping on track with technology is no easy feat. Technology evolves so quickly that keeping your finger on the pulse can be difficult. But the growing innovations and the dynamic quality make it fun. 

I mean look at Pinterest. I am absolutely addicted to it! Seeing what others are posting is a fixation. Re-pinning something that has been pinned hundreds of times is crazy. Just think how many people like that picture. This is not unlike Twitter. 

I bring this passion to the discussion of technology in libraries. Technology and libraries go together like bread and cheese. One doesn't work without the other. :)